图书信息：
书    名：国际商务英文函电
作    者：马龙海
出 版 社：经济日报出版社
出版日期：1996年02月第1版

目录：
Unit One Introduction
1.Importance of Business Communication
2.Essential of Business Communication
3.Layout of Business Letter
4.Elements of Business Letter
5.Envelope Addressing
Unit Two Inviting and Arranging Business Trip
1.Formal inviting to International Fair
2.Inviting to China Guangzhou Fair
3.Confirming an invition
4.Making Appointments to South East Asia
5.Arranging a visit for GM
6.Confirming trip to Hong Kong
Unit Three Establishing Business Relations
1.Self-introductionby an exporter
2.Self-introductionof a textiles corporation
3.On recommendation of U.S.Embassy
4.Request for setting up relations
5.Transferring business relations
Unit Four Credit Inquiry
1.Inquiring a bank for credit standing
2.Inquiring trade referrence for a company's position
3.Enquiring customer for information
4.Enquiring agency for financial standing
Unit Five Enquiry and Reply
1.General enquiry for textil machines
2.First enquiry to the importer
3.Specific enquiry for Bedsheets andPrinted Shirting
4.Individual enquiry for a job
5.Enquiring about agents in foreign country
Unit Six Quotation，Offer and Counter-Offer
1.Quotation of office machines
2.Quotation of Acrylic Sweater
3.Firm offer for colour TV
4.Firm offer for shoes
5.Non-firm offer for blanket
6.Non-firm offer for green beans
7.Counter-offer forprice of shoes
8.Counter-offer forgroundnut kernels
9.Seller's countercounter-offer
Unit Seven Orders and Conclusion of Business
1.Placing and confirming an order
2.Order letter with an order sheet
3.Order to seller's quotation
4.Order of acknowle dgement
5.Order of covering letter
6.Partial acceptance
7.Seller's rejection of an order
8.Repeat order for radio
9.Sending a sales confirmation by a seller
10.Conclusion of business
Unit Eight Telegrams
1.The telegraphic language
2.The layout of telegram
3.Chargeablewords of telegram
4.Basic principles of telegram drafting
5.Specimens of tele grams
Unit Nine Telexes
1.The layout of a telex
2.The comparision of telexes and telegrams
3.Basic principles in drafting telexes
4.Specimens of telexes
Unit Ten Payment
1.Reminding a customer of an unpaid invoice
2.Request for extension of credit
3.Urge to rush L/C
4.Ask for D/P terms
5.Accept D/P terms
6.Request for amendment of L/C
7.Request for estab lishment of L/C in advance
8.Ask for extension of L/C
9.Ask to amend L/C for the changed price
10.Explain the deferred payment
Unit Eleven Insurance
1.Apply for insurance
2.Inquire for insurance rate
3.Explain terms of average
4.Advise goods covered
5.Accept the insurance
6.Request to change the average
7.Surveyor's report and insurance claim
8.Request to amend insurance clause
9.Offer insurance rate
Unit Twelve Transport
1.Packing requirements
2.Chartering a ship
3.Urging shipment
4.Sending shipping advice and documents
5.Shipping instructions
6.Explain deferred delivery
7.Enquiry formultimodal transport
8.Advising shipment and requesting observance of contrast
Unit Thirteen Complaints and Apologies
1.Complain about poor packing
2.Complain about deferred shipment
3.Complain about being short of delivery
4.Complain about missing goods
5.Direct complaint of after-sale service
6.Strong complaint of non-delivery
7.Reply to complaint
8.Apologise for the late delivery
9.Apologise for the errors of the order
10.Apologise for the delay of shipment
Unit Fourteen Claim，Dispute and Arbitration
1.Claim for wrong goods
2.Claim for poor packing
3.Claim for inferior quality
4.Claim for damaged goods
5.Adjustment of wrong shipment
6.Adjustment of missing goods
7.Refuse to accept the claim
8.Agree to submit to arbitration
9.Apply for arbitration
10.About the arbitral award
11.Strong request for claim
Unit Fifteen Applicati on，Resume And Memorandom
1.Application and Resume
2.Memorandurn
Appendix Ⅰ Some Common
Abbreviation and Combinations Used in Telegrams
Appendix Ⅱ Some Abbrev
iations Commonly Used in Telex
Appendix Ⅲ Abbreviations of Countries ＆Cities
Used in Telex