图书信息：
书    名：饭店实用英语
作    者：郭兆康
出 版 社：东北财经大学出版社
出版日期：2003年11月第2版

内容简介：
本书根据东北财经大学出版社的修订要求，坚持任务中心原则、坚持贴近行业之初衷，设定每单元的任务目标、主题思想、服务理念、实用话题、工作流程，对全书进行了必要的梳理和修正。作者对书中各部分所发现的错漏之处作了纠正和补充，较大幅度地调整了练习部分，使每课的练习形式与内容保持一致，竭力做到课文、会话、练习相辅相成，构成一个有机整体。还为学员提供多层任务平台，提供提高交际能力和认知能力的机会，提供饭店英语“结构一功能”训练的多种手段，进一步突现本教材的系统性、灵活性和应用性。另外，为方便教学，本书还为任课教师提供了练习答案和PPT网上教学资源。可供各大专院校作为教材使用，也可供从事相关工作的人员作为参考用书使用。

目录：
Unit One　An Overview of the Hotel Business
　Text A　A Brief History of the Hotel Industry
　Text B　Hotels and Their Classifications
　Dialog Ⅰ　At the Human Resources Department
　Dialog Ⅱ　Orientation (1) --Ethics Integrity
　Dialog Ⅲ　Orientation (2) --Grooming
　Exercises
Unit Two　Front Office(Ⅰ)
　Text A　Front Office
　Text B　Reservation
　Dialog Ⅰ　A Long Distance Call Reservation
　Dialog Ⅱ　A Group Reservation
　Dialog Ⅲ　Revising the Reservation
　Exercises
Unit Three　Front Office(Ⅱ)
　Text A　Check-in
　Text B　Guest Services
　Dialog Ⅰ　Receiving Walk-in Guests
　Dialog Ⅱ　Extending the Stay
　Dialog Ⅲ　Orientation on Concierge''s Work
　Exercises　''
Unit Four　Front Office(Ⅲ)
　Text A　Check-out
　Text B　Cashier and Night Auditor
　Dialog Ⅰ　Foreign Currency Exchange
　Dialog Ⅱ　Check-out
　Dialog Ⅲ　Checking Guest Account
　Exercises
Unit Five　Communications
　Text A　Communications
　Text B　Telephone Room
　Dialog Ⅰ　Sending a Fax
　Dialog Ⅱ　Printing
　Dialog Ⅲ　Telephone Service
　Exercises
Unit Six　Housekeeping
　Text A　Housekeeping Department
　Text B　Guestroom Cleaning
　Dialog Ⅰ　Chamber Service
　Dialog Ⅱ　Laundry Service
　Dialog Ⅲ　Baby-sitting Service
　Exercises
Unit Seven　Food Service
　Text A　Organization of Food and Beverage Department
　Text B　Restaurant Service
　Dialog Ⅰ　Taking Orders
　Dialog Ⅱ　Room Service
　Dialog Ⅲ　Banqueting Service
　Exercises
Unit Eight　Beverage Service
　Text A　Beverage Service
　Text B　Wine Facts
　Dialog Ⅰ　At a Restaurant
　Dialog Ⅱ　Bar Service
　Dialog Ⅲ　Liqueur Service
　Exercises
Unit Nine　Kitchen
　Text A　Kitchen Planning
　Text B　Types of Kitchen
　Dialog Ⅰ　Bakery
　Dialog Ⅱ　Cold Items
　Dialog Ⅲ　Working as the CheFs Assistant
　Exercises
Unit Ten　Recrcation(Ⅰ)
　Text A　Recreational Center
　Text B　Recreational Offerings at Resorts
　Dialog Ⅰ　At the Indoor Swimming Pool
　Dialog Ⅱ　At the Bowling Room
　Dialog HI　At the Gymnasium
　Exercises
Unit Eleven　Recrcation(Ⅱ)
　Text A　Searching for a Healthier Lifestyle
　Text B　Common Recreational Activities
　Dialog Ⅰ　"Sauna Is One of the Great Pleasure of Life"
　Dialog Ⅱ　"Massage not only Relaxes the Muscles but also Eases the Pain"
　Dialog Ⅲ　"I Would Like to Try a New Hair Style This Time"
　Exercises
Unit Twelve　Shopping
　Text A　Hotel Shop
　Text B　Shopping on the Web
　Dialog Ⅰ　Showing the Guests around the Arcade
　Dialog Ⅱ　Buying Silk Fabrics
　Dialog Ⅲ　At the Chinese Folk Art Counter
　Exercises
Unit Thirteen　Security
　Text A　Hotel Security (Ⅰ)
　Text B　Hotel Security (Ⅱ)
　Dialog Ⅰ　Orientation on Fire Preventing and Fire Fighting
　Dialog Ⅱ　Preventing a False Claim
　Dialog Ⅲ　Offering First Aid
　Exercises
Unit Fourteen　Engineering and Maintenance
　Text A　Engineering and Maintenance
　Text B　Maintenance Activities
　Dialog Ⅰ　The Maintenance in the Guest Room
　Dialog Ⅱ　A Car Servicing Appointment
　Dialog Ⅲ　Dealing with an Elevator Accident
　Exercises
Unit Fifteen　Marketing
　Text A　Marketing and Selling
　Text B　Common Sales Tools
　Dialog Ⅰ　Convention Sales Call
　Dialog Ⅱ　Extending the Sale
　Dialog ⅠtI　Talking about Hotel Reservations
　Exercises
Unit Sixteen　Controllers
　Text A　Controllers Department
　Text B　Budgeting
　Dialog Ⅰ　Normal Credit Control
　Dialog Ⅱ　Daily Income Audit
　Dialog Ⅲ　Month-end Stock Take
　Exercises
Unit Seventeen　General Manager
　Text A　The General Manager
　Text B　The General Manager''s Meetings
　Dialog Ⅰ　Solving the Guest''s Complaint
　Dialog Ⅱ　Increasing the Average Rates
　Dialog Ⅲ　Making Travel Preparations
　Exercises