图书信息：
书    名：服务业英语800句
作    者：郭兆康 (作者)Roseanna Krichbaum (合著者)
出 版 社：高等教育出版社
出版日期：1998年6月

内容简介：
《服务业英语800句》是服务业实用英语口语教材。全书分为8大部分：基础英语100句；文秘人员英语100句；出租车(公交车)司机英语100句；宾馆员工英语100句；营业员英语100句；餐馆服务员英语100句；美容康乐业从业者英语100句；物业管理员英语100句，每部分有10个单元，每单元含基本句10个及相关口笔头练习数项，浅显易学，针对性强。

目录：
PART ONE ELEMENTARY ENGLISH 100基础英语100句
UNIT Ⅰ Greetings and Getting Acquainted(问候及结识)
UNIT Ⅱ Telephone Manners(电话用语)
UNIT Ⅲ Offering and Asking for Help(提供和请求帮助)
UNIT Ⅳ Extending and Responding to Apology andGratitude(道歉及道谢)
UNIT Ⅴ Wishes，Congratulations and Consolations(祝愿、祝贺及安慰)
UNIT Ⅵ Invitations and Appointments(邀请与约会)
UNIT Ⅶ Giving Advice and Suggestions(忠告与建议)
UNIT Ⅷ Persuasion，Agreement and Disagreement(劝说、同意及不同意)
UNIT Ⅸ Asking and Showing Directions(问路及指路)
UNIT Ⅹ Bidding Goodbye(道别)

PART TWO ENGLISH 100 FOR SECRETARIAL STAFF文秘人员英语100句
UNIT Ⅰ Receiving Visitors(接待访客)
UNIT Ⅱ Taking Messages(记录口信)
UNIT Ⅲ Making Appointments(安排约会)
UNIT Ⅳ Dealing with the 0ffice Routine(处理日常事务)
UNIT Ⅴ Job Interviews(求职面试)
UNIT Ⅵ Using the Telephone(接打电话)
UNIT Ⅶ Planning a Business Trip(it划商务旅行)
UNIT Ⅷ Arranging Conferences(安排会议)
UNIT Ⅸ Interpreting at Conferences(会议翻译)
UNIT Ⅹ Making Suggestions(提出建议)

PART THREE ENGLISH 100 FOR TAXI/BUS DRIVERS出租车(公交车)司机英语100句
UNIT Ⅰ Taking Taxi 0rders(接受订车)
UNIT Ⅱ Get in，Please(扬招上车)
UNIT Ⅲ Ready to Start(准备出发)
UNIT Ⅳ On the Way(行车途中)
UNIT Ⅴ Traffic Jam(交通堵塞)
UNIT Ⅵ Introducing the Attractions(旅游介绍)
UNIT Ⅶ Tackling Emergencies(处理意外)
UNIT Ⅷ Charging the Fare(收取车费)
UNIT Ⅸ Bidding Goodbye(到站送客)
UNIT Ⅹ On the Bus(公交车上)

PART FOUR ENGLISH 100 FOR HOTEL STAFF宾馆员工英语100句
UNIT Ⅰ Taking Room Reservations(接受订房)
UNIT Ⅱ At the Reception Desk(在接待处)
UNIT Ⅲ Bell Service(应接服务)
UNIT Ⅳ The Business Center and the CentralSwitchboard(商务中心及总机服务)
UNIT Ⅴ Foreign Currency Exchange(外币兑换)
UNIT Ⅵ Housekeeping(Ⅰ)(客房服务(一))
UNIT Ⅶ Housekeeping(Ⅱ)(客房服务(二))
UNIT Ⅷ At the Hotel’s Restaurant，ShoppingArcade，and Gym(在宾馆的餐厅、商场及健身房)
UNIT Ⅸ Settling Complaints(解决投诉)
UNIT Ⅹ At the Cashier’S Desk(在收银处)

PART FIVE ENGLISH 100 FOR SHOP ASSISTANTS营业员英语100句
UNIT Ⅰ General W0rk Procedures(工作规范)
UNIT Ⅱ At the Foodstuff Counter(在食品部)
UNIT Ⅲ At the Pharmacy Counter(在药材柜)
UNIT Ⅳ At the Art and Craft Department(Ⅰ)(在工艺美术品部(一))
UNIT Ⅴ At the Art and Craft Department(Ⅱ)(在工艺美术品部(二))
UNIT Ⅵ At the Textile and the Knitting-W00lDepartment(在纺织品和毛线部)
UNIT Ⅶ At the Garment Department(在服装部)
UNIT Ⅷ At the Cultural and Recreational Department(在文化娱乐部)
UNIT Ⅸ At the Cosmetics Department(在化妆品部)
UNIT Ⅹ At the Bazaar(在小商品市场)

PART SIX ENGLISH 100 FOR RESTAURANT WAITERS餐馆服务员英语100句
UNIT Ⅰ Seating the Diners(迎宾就坐)
UNIT Ⅱ Taking Orders for Chinese Cuisine(听点中菜)
UNIT Ⅲ Taking Orders for Western Cuisine(听点西餐)
UNIT Ⅳ Serving the Dishes(宴席上菜)
UNIT Ⅴ Celebrations(喜庆活动)
UNIT Ⅵ Chinese Breakfast(中式早餐)
UNIT Ⅶ Western Breakfast(西式早餐)
UNIT Ⅷ Settling Complaints(处理投诉)
UNIT Ⅸ At a Bar(酒吧服务)
UNIT Ⅹ Accepting the Payment(接受付款)

PART SEVEN ENGLISH 100 FOR BEAUTY PARLOR AND CLUB STAFF美容康乐业从业者英语100句
UNIT Ⅰ Deep Face-Cleansing(皮肤清洁)
UNIT Ⅱ The Make-up(Ⅰ)(化妆(一))
UNIT Ⅲ The Make-up(Ⅱ)(化妆(二))
UNIT Ⅳ Hair Setting(理发)
UNIT Ⅴ Hair Perm for Ladies(女士烫发)
UNIT Ⅵ Hair Cutting for Men(男士理发)
UNIT Ⅶ Our Recreational Club(康乐总汇)
UNIT Ⅷ Sauna Bath and Swimming(桑拿浴与游泳)
UNIT Ⅸ Bowling，Gongfu and Others(保龄球、功夫及其他)
UNIT Ⅹ Singing and Dancing(音乐歌舞)

PART EIGHT ENGLISH 100 FOR PROPERTY MANAGEMENT CLERKS物业管理员英语100句
UNIT Ⅰ Lease(Ⅰ)(租赁(一))
UNIT Ⅱ Lease(Ⅱ)(租赁(二))
UNIT Ⅲ Recreational Facilities(娱乐设施)
UNIT Ⅳ Premises Facilities(房屋设施)
UNIT Ⅴ Move-in Procedures(入住手续)
UNIT Ⅵ Premise Maintenance(物业维修)
UNIT Ⅶ Service Center(服务中心)
UNIT Ⅷ Convenient Store(方便店)
UNIT Ⅸ Wishes，Congratulations and Consolations(祝愿、祝贺与安慰)
UNIT Ⅹ Settling Complaints(处理投诉)